We ship most orders the same day they are placed and provide a tracking number when the order is fulfilled. Over 80% of orders are delivered in 2-3 Days! Expedited option is available via Lalamove for only customers within Klang Valley, Malaysia. Please see our Shipping Policy prior to placing your order for more details.

If you have a specific delivery need, please contact our friendly customer service at +6012 903 5234 for more information.

Delivery to West Malaysia usually takes about 1-4 working days. Whereas, delivery to East Malaysia will take about 7-10 workings days by air freight and about 21 working days by sea freight. For overseas orders, it might takes between 3-10 days, depending on custom clearance.

After your order is processed, we will email you a tracking number confirming the delivery date.

We use local courier for all nationwide delivery and DHL eCommerce as our standard shipping service for all international shipping.

No. There is strict no cancellation or refund policy for the order has been confirmed.

We guarantee to resolve any issue that may arise with an order. Please contact our Customer Service Team at +60 12 903 5234 to report the issue with as much detail as possible.

We ship to all countries that DHL eCommerce covers.

Just go the product page and below the product photo, click on "Write a Review". We'd love to hear your feedback!

We understand that plans can change. Please send us an email at sales@freesia.com.my as soon as possible if you need to update your delivery address, and we will assist you accordingly. In the event the reschedule or change of address is a must, there'll be additional charged to be imposed.